The terms and conditions below govern your use of the Defence Discount Service website. The Defence Discount Service is operated by Blue Light Card Ltd, Company Registration Number 06581540. When the Defence Discount Service is mentioned below it will refer to Blue Light Card Ltd and will cover its employees, directors and shareholders.
These terms concern the use of the website, including the use of online offers, gift cards and other saving options. This includes the use of the Defence Privilege Card, the process of purchasing it, and other services that may be provided by Defence Discount Service. Please read carefully. If you do not agree with any of these terms, do not use this website. By using the website, you agree to be bound by these terms and not to hold Defence Discount Service or any of its employees, directors or shareholders accountable for information contained (or not contained) on the website and any services it provides.
Defence Discount Service is paid by some of the retailers featured on our service when a member makes a purchase. When you click through to a retailer, your browser may be redirected via an affiliate network that drops a cookie on your device to track the referral. The retailer then sends us information about your purchase. No personal information such as your name or email address is involved in this process. We do not drop the affiliate network cookie ourselves; we are providing this notice for transparency before you use our service to make a transaction.
These terms apply when you buy or use a digital shopping card (“Shopping Cards”) from Blue Light Card Ltd, (trading as ‘Defence Discount Service’), a company registered in England whose registered office is at Charnwood Edge Business Park Syston Road, Cossington, Leicester, Leicestershire, England, LE7 4UZ (“Defence Discount Service”, “we”, “us”, “our”).
By buying or using a Shopping Card, you agree to the following terms. If you don’t agree, please don’t buy or use the Shopping Cards.
We may change these terms from time to time by giving you reasonable notice. If a change materially affects your rights, we will give you at least 30 days’ notice before it takes effect. Any value already loaded onto a Shopping Card at the time of the change will remain subject to the terms in effect when that value was loaded. If you do not agree with a change, you may stop using the Shopping Cards, but this will not affect any rights you already have.
Shopping Cards are subject to availability. We, or someone else, may limit how many you can buy, reject your order, or stop offering certain Shopping Cards at any time, even after you have placed an order. Prices can change without notice, but you will see the current price charged when you order.
You can buy and view Shopping Cards on our website (link) and through the Defence Discount Service app. Most Shopping Cards can be bought and topped-up (where permitted) for amounts between £10 and £5,000, but some Providers may set their own limits. We may also set reasonable limits on how many Shopping Cards you can buy, top-up or how much you can spend on Shopping Cards in a certain time period.
Once you have viewed your Shopping Card, we will have fulfilled our part of the agreement and we will have no further responsibility for the Shopping Card unless required by law.
We know Shopping Cards are used for everyday shopping, big purchases or sometimes as gifts for loved ones. That’s fine, but there are a few rules:
You can’t use your Shopping Card to buy another Shopping Card or a gift card from a retailer. Shopping Cards can’t be resold, transferred, or exchanged for cash.
Our offers for Shopping Cards can change daily. The price you pay is the price shown when you complete your purchase. If a better offer comes up later, we can’t adjust your order or refund the difference. This doesn’t affect your cancellation rights described below.
The value of your Shopping Card or top-up will be charged to your chosen method of payment. If your payment doesn’t go through, is invalid or otherwise unacceptable, your order or top-up may be cancelled. We’re not responsible for payment issues – you’ll need to sort those out with your payment provider.
The Shopping Cards that you purchase from us are redeemable with third party retailers (“Provider”). As well as these terms, each Shopping Card is subject to the Provider’s own terms. We will notify you of these terms before you buy the Shopping Card. Providers (and not Defence Discount Service) are responsible for how their Shopping Cards work and how you may use them.
We are not responsible for any problems caused by the Provider or anything you buy from them using the Shopping Card. This includes:
We’re not liable for any problems caused by the Provider or their products or services, and we can’t help with refunds or returns from the Provider. If your issue relates to something the Provider has done, or something you bought from the Provider, you will need to contact the Provider to deal with this.
Each Shopping Card may have different expiry dates, rules on use, and terms set by the Provider. You must follow these rules when using the Shopping Card.
Please read the Provider’s terms before buying a Shopping Card. If you have questions, please contact the relevant Provider directly.
We aim to deliver your Shopping Card within a few minutes of your order confirmation. Most arrive within 5 minutes. If you haven’t received your Shopping Card within 24 hours, please contact us here.
If there’s a delay, and you’ve let us know, then we will try to fix it if we can. It may however be that the delay is not caused by us, in which case we are not responsible for the delay. We aren’t liable for any delays unless the Shopping Card:
In those cases, we’ll either give you an alternative Shopping Card or give you money back for the Shopping Card.
If your Shopping Card can’t be used after delivery (and it’s not your fault), we’ll either give you an alternative Shopping Card or money back for the Shopping Card.
You may add additional funds to an eligible Shopping Card at any time, subject to the Provider’s terms and any limits that apply. Any applicable limits will be displayed at the point of top-up.
We may refuse a top-up if we suspect fraud, misuse, or any activity that breaches these terms. The value loaded onto a Shopping Card becomes available for use once the top-up is successfully processed. All top-ups are final and non-refundable, except where required by law.
We will send you a confirmation once your top-up has been successfully processed, and the value will then be available for use on your Shopping Card.
Excluding all Top-Up purchases, if you have not viewed your Shopping Card within 14 days of purchase (the “Cooling Off Period”), you can cancel your order – no reason needed. However, if, when buying the Shopping Card, you choose to receive it before the end of the Cooling Off Period (and you acknowledge that you will lose your right to cancel if you view the Shopping Card) you will lose your right to cancel without a reason once the Shopping Card has been viewed.
You can raise a ticket here to cancel an order. Once cancelled, we will provide you with a refund of the price you paid for the Shopping Card.
If your Shopping Card is lost before you’ve used it, let us know as soon as possible. We’ll try to replace the Shopping Card, but only if the Provider allows it.
We’re not responsible if your Shopping Card is lost, stolen, damaged, or used without your permission, unless it’s our fault. We also can’t help if you didn’t receive your Shopping Card because you gave us incorrect or incomplete information, like your email address.
If your Shopping Card doesn’t work because of a technical issue caused by us (like a broken link to view the Shopping Card), or isn’t as we described it when you bought it, we’ll either give you an alternative Shopping Card or money back for the Shopping Card.
If your Shopping Card is lost, stolen, damaged, or doesn’t work, or you wish to cancel your order before you have viewed the Shopping Card, you will need to contact us here. You’ll need to tell us why and provide proof of purchase.
To avoid problems, make sure you’re using the latest version of your web browser and the Defence Discount Service app. Older versions might not work properly and could be less secure. We recommend turning on automatic updates.
We are not responsible for:
We may cancel a Shopping Card or refuse a top-up, or refuse to cancel, refund or exchange a Shopping Card, if we suspect fraud, misconduct or any breach of these terms.
Please review our Privacy Notice to understand how we use your personal data.
You can check the balance of your Shopping Card, including any top-ups, on your Defence Discount Service member account on our website, the Defence Discount Service app, or by visiting the Provider’s website.
Need help with your Shopping Card? Visit our dedicated Defence Discount Service Shopping Card Help Centre area here.
If you’re having trouble using your Shopping Card with a Provider, please contact the relevant Provider directly using the details in their terms.
These terms are governed by English law, and both you and Defence Discount Service will only bring legal proceedings in connection with these terms in English courts.
Details of such additional fees by the Cinema Provider can be found here:
| Cinema Provider | Booking Fee | Applied |
|---|---|---|
| Cineworld | £1.00 | Per ticket |
| Odeon | £1.00 | Per ticket |
| Picturehouse | £1.00 | Per ticket |
| Showcase | £2.50 | Per booking |
| The Light | No booking fee | |
| Vue | No booking fee |
